Shipping and Delivery Policy

At Synsto, we are committed to delivering your orders efficiently and ensuring a smooth experience. This policy outlines our shipping methods, timelines, and responsibilities.

1) General Shipping Information

We strive to process and dispatch all orders as quickly as possible. Orders are typically dispatched within 8–14 business days from the date of order confirmation and payment, unless otherwise specified at the time of purchase.

Delivery timelines may vary depending on location, courier availability, and external factors such as holidays.

2) Shipping Methods

Domestic Shipping (India):

• Registered courier services
• Speed Post or equivalent postal services

International Shipping:

• Registered international courier services
• International Speed Post

All shipments are handled through reliable courier and postal partners.

3) Delivery Timeframes

• Minimum Estimated Delivery Time: 7 business days
• Maximum Estimated Delivery Time: 45 business days

Delivery timelines depend on destination, logistics partners, and customs processes (for international orders).

Synsto is not responsible for delays caused by courier companies, postal services, or unforeseen circumstances.

4) Order Processing and Dispatch

Orders are dispatched within the committed timeframe. Once shipped, delivery is handled by third-party logistics providers.

We guarantee timely handover of the shipment to the courier service, but final delivery is subject to the courier or postal authority.

5) Delivery Address

Orders will be delivered to the address provided by the customer at the time of purchase. Customers are responsible for ensuring that all shipping details are accurate and complete.

6) Wrong Address Disclaimer

If an incorrect shipping address is provided, please contact us immediately at: info@synsto.com

We may not be able to update the address once the order has been processed or shipped.

7) Undeliverable Orders

If an order is returned to us due to incorrect or incomplete address information, the order may be subject to additional shipping or restocking charges.

8) Lost or Stolen Packages

Synsto is not responsible for lost or stolen packages once delivery is confirmed by the courier.

If your tracking status shows "delivered" but you have not received the package, please contact your local courier office or authorities.

9) Returns Eligibility (Shipping Related)

Returns related to shipping issues are accepted only under the following conditions:

• Item received is damaged
• Incorrect product delivered

Requests must be made within 48 hours of delivery with supporting photo or video proof.

10) Out-of-Stock Items

If an item in your order is out of stock, we may:

• Delay shipment until all items are available
• Contact you for alternative arrangements

11) Import Duties and Taxes

For international orders, customs duties, taxes, and import fees may apply.

These charges are the responsibility of the customer and must be paid at the time of delivery, as per the regulations of the destination country.

12) Service Confirmation

Order confirmations, shipping updates, and delivery notifications will be sent to your registered email address.

13) Acceptance of Policy

By placing an order with Synsto, you agree to this Shipping and Delivery Policy.

14) Contact Us

If you have any questions regarding shipping or delivery, contact us at:

info@synsto.com