Data Safety and Transparency

This page explains how Synsto Publishing ("Synsto", "we", "our") collects, uses, and protects user data across our Android application, iOS application, and web services.

Data We Collect

We may collect the following categories of data:

• Account Information: Name, email address, phone number, and login credentials
• Device Information: Device model, operating system version, app version
• Identifiers: Device ID, installation ID, push notification token
• Purchase Data: Transaction history, subscription status, order details
• Usage Data: App interactions, features used, reading and listening activity
• Diagnostics Data: Crash logs, performance data, and error reports
• Support Data: Messages and communication with customer support

We do not collect precise location data, contacts, microphone input, or camera data for core app functionality.

How We Use Data

• To create and manage user accounts
• To deliver ebooks, audiobooks, and purchased content
• To sync user libraries across devices
• To process payments and subscriptions
• To send service-related notifications (if enabled)
• To improve app performance and user experience
• To detect and prevent fraud, abuse, and security issues
• To provide customer support

Data Processing Purposes

• App Functionality: Account access, library management, and content delivery
• Security and Fraud Prevention: Protecting accounts and transactions
• Analytics: Understanding usage patterns to improve services (non-personalized)
• Diagnostics: Identifying and fixing technical issues

Data Sharing

We do not sell or rent your personal data to third parties.

We may share limited data with trusted service providers strictly for operational purposes:

• Cloud hosting providers for secure data storage
• Payment gateways for processing transactions
• Push notification services for delivering alerts
• Analytics providers for performance monitoring

All service providers are required to handle data securely and only for authorized purposes.

Third-Party Services

We may use third-party services such as:

• Firebase (for notifications and analytics)
• Payment processors for billing and subscriptions

These services may process limited data on our behalf and are subject to their own privacy policies.

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission (HTTPS)
• Secure authentication systems
• Restricted access to personal data
• Secure storage of session and account information

Despite these measures, no system can guarantee complete security.

Data Retention

We retain user data only for as long as necessary to:

• Provide and maintain our Services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Certain financial and transaction records may be retained longer as required by law.

User Control and Choices

You have control over your data and can:

• Access and update your account information
• Disable notifications in device settings
• Request data deletion
• Contact us for data-related concerns

Account Deletion

You can request account and data deletion:

• From within the app settings
• Through the Account Deletion page
• By contacting us via email

Upon deletion request, your personal data will be removed or anonymized, except where retention is required by law.

Children’s Data

Our Services are not intended for children under 13. We do not knowingly collect personal data from children.

International Data Transfers

Your data may be processed and stored in India or other countries where our infrastructure operates. By using our Services, you consent to this transfer.

Policy Updates

We may update this Data Safety information from time to time. Changes will be reflected within the app and on our website.

Contact Us

If you have any questions about data safety or privacy, contact us at:

info@synsto.com